Sales Contact

My sales contact's knowledge of my business or industry is: My sales contact's knowledge of my business or industry is:ExcellentVery GoodGoodFairPoorN/A

Is your sales contact professional, courteous, and respectful in their communications: Is your sales contact professional, courteous, and respectful in their communications:AlwaysMost of the timeSometimesRarelyNeverN/A

We receive accurate and timely responses from our sales contact: We receive accurate and timely responses from our sales contact:AlwaysMost of the timeSometimesRarelyNeverN/A

Order Accuracy

Orders are correct when received: Orders are correct when received:Strongly AgreeAgreeNeutralSomewhat DisagreeStrongly DisagreeN/A

Invoicing is accurate: Invoicing is accurate: Strongly AgreeAgreeNeutralSomewhat DisagreeStrongly DisagreeN/A

Site Specific Communication

The manufacturing site contact is available when needed: The manufacturing site contact is available when needed:AlwaysMost of the timeSometimesRarelyNeverN/A

Messages left for the manufacturing site contact are returned promptly: Messages left for the manufacturing site contact are returned promptly: AlwaysMost of the timeSometimesRarelyNeverN/A

Delivery

Delivery of product is on time: Delivery of product is on time:AlwaysMost of the timeSometimesRarelyNeverN/A

Product is always received in good condition: Product is always received in good condition:Strongly AgreeAgreeNeutralSomewhat DisagreeStrongly DisagreeN/A

Quality

Bottle quality is considered: Bottle quality is considered:ExcellentVery GoodGoodFairPoorN/A

In terms of run-ability, Plastipak products are: In terms of run-ability, Plastipak products are:ExcellentVery GoodGoodFairPoorN/A

If an issue happens, the manufacturing site responds in a timely manner? If an issue happens, the manufacturing site responds in a timely manner?AlwaysMost of the timeSometimesRarelyNeverN/A

The manufacturing site implements corrective actions that resolve the issues: The manufacturing site implements corrective actions that resolve the issues:Strongly AgreeAgreeNeutralSomewhat DisagreeStrongly DisagreeN/A

The manufacturing site shares information about the issue and how it was resolved: The manufacturing site shares information about the issue and how it was resolved:Strongly AgreeAgreeNeutralSomewhat DisagreeStrongly DisagreeN/A

Contracts & Legal

From initial draft to full execution of a legal document, the time that it takes Plastipak to complete as it compares to the Industry is: From initial draft to full execution of a legal document, the time that it takes Plastipak to complete as it compares to the Industry is:Industry LeaderAbove AverageAverageNeutralBelow AverageN/A

Do you consider our modifications reasonable and fair compared to the industry: Do you consider our modifications reasonable and fair compared to the industry:Strongly AgreeAgreeNeutralSomewhat DisagreeStrongly DisagreeN/A

Compared to:

Compared to other packaging suppliers, Plastipak is: Compared to other packaging suppliers, Plastipak is:Industry LeaderAbove AverageAverageNeutralBelow AverageN/A

In the upcoming year, what can Plastipak accomplish to support your company's targeted goals:

Plants

Please select all Plastipak plants that this survey relates to: Please select all Plastipak plants that this survey relates to: Alsip, IL Atlanta, GA Champaign, IL East Longmeadow, MA Garland, TX Havre de Grace, MD Highlands, TX Jackson Center, OH Keasbey, NJ McCalla, AL Medina, OH Modesto, CA Newark, OH Ottumwa, IA Pineville, LA Plant City, FL Victorville, CA Westland, MI

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